Planning your visit

Use this page to help plan a visit to the Great North Museum: Hancock.


The Great North Museum: Hancock is open daily with FREE entry for a great value day out.

Opening hours

The Library will be closed on Monday 6 and 27 May 2024.

Monday10am - 5pm
Tuesday10am - 5pm
Wednesday10am - 5pm
Thursday10am - 5pm
Friday10am - 5pm
Saturday10am - 4pm
Sunday11am - 4pm
  • Free entry for a great value day out. 
  • Last entry is 15 minutes before closing time.
  • Please note that opening times differ for the Mouse House.
  • The Library is open Monday – Thursday, 10am – 2pm (except bank holidays). 
  • On weekday mornings during term time the museum is often busy with school groups. If you would like a quieter experience, we recommend visiting after 2.30pm.

Getting here

  • We are based on Newcastle University campus in the north of Newcastle city centre. Our address is:

Great North Museum: Hancock
Barras Bridge
Newcastle upon Tyne

Visitor announcements

The external platform lift on the right side of the building is out of order. Please use the accessible ramp on the left side of the building, which has two accessible routes: one from Claremont Road and one at the front left corner of the museum. These routes provide level access to the front entrance with power assisted doors. 

Please call us before your visit on (0191) 208 6765 or email if you would like to discuss your needs. 

During your visit

  • Our café is open, serving hot and cold refreshments. 
  • During the school holidays, we provide an indoor picnic space. 
  • Please help us maintain hygiene and protect our collections by not eating or drinking in any other area of the museum. 
  • Our shop is a great place to pick up a memento of your visit with a range of products from dinosaur soft toys to books covering a range of the subjects explored in the museum.
  • Find out more about our exhibitions and events.

School groups

  • If you wish to bring a school or college group to the museum, please contact the Learning team who will be able to discuss your visit requirements directly with you. 
  • Email:

Summer holiday groups

We love welcoming groups during the summer and there’s lots to do! Please click here to plan a summer holiday group visit to the Museum.

Your support

  • Help us ensure art, culture and heritage continue to make a positive impact in our region.  
  • Donate today. Thank you!

​Need to find a toilet on the way to the Museum?

Need to find a toilet on the way to the Museum? Click here to visit the The Great British Public Toilet Map, a database of publicly-accessible toilets.