Planning your visit
We are excited to welcome you back and want to make your visit as safe and enjoyable as possible. This means there will be some changes to the way you visit.
We are open - welcome back
Following the announcement by the Health Secretary and local authorities that the North East will have tighter restrictions to control the spread of Coronavirus from 18 September, we would like to clarify that the Great North Museum: Hancock will remain open with social distancing measures in place to ensure the safety of our visitors and staff.
To comply with these new restrictions, we ask that you only book tickets/visit the Museum as an individual household (or support bubble) of up to six people.
- Our opening hours have changed slightly so that we can keep visitors safe by cleaning throughout the day:
- Monday - Friday: 10am - 5pm* (closed 12-12.30pm and 2.30-3pm for cleaning)
- Saturday: 10am - 4pm* (closed 1-1.30pm for cleaning)
- Sunday: 11am - 4pm* (closed 1-1.30pm for cleaning)
- We are admitting fewer people into the Museum and operating time slots so we can provide enough space for social distancing. This means we would like you to book your visit in advance. If you don't book, you may have to queue outside the Museum until we can admit you safely.
- Please be aware that some areas of the Museum are closed for now. These include:
- Mouse House (under 5s' gallery)
- Ice Age to Iron Age gallery
- Explore/Anglo-Saxons gallery
- Hands-on interactive displays in all galleries
- Visitor lockers and buggy parking
- The Library will operate on an appointment-only 'click and collect' basis. Click here to learn more.
How to book
- To ensure we can maintain social distancing and to help us make your visit safe and enjoyable, it is important that as many people as possible book a ticket in advance.
- You’ll need to choose a time slot. The time slot is for your arrival time only and the length of time you can stay will be made clear during the booking process and on your ticket.
- Only 6 tickets can be booked per party to adhere to the government's social distancing guidance.
- Tickets for the period to 1 November are available to book now.
- Subsequent weeks will be released in due course. You can book up to midnight the day before you’d like to visit.
- Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
- There will be a small allocation of tickets for people who walk up on the day and those who are not able to book tickets online. If you do not have a ticket you may need to wait until a member of staff has made sure the number of people in the building is at a safe level before you can be admitted.
When you arrive
To comply with the law, you will be required to wear a face covering to enter the Museum and for the duration of your visit. This does not apply to under 11s or people excluded due to health conditions.
- Please arrive within 10 minutes of the start time of your ticket. You may need to queue for a short time while tickets are checked. If you arrive late, we're afraid we may not be able to guarantee you immediate entry. Entry will be at the discretion of our staff based on the number of people already in the building.
- To maintain social distancing, please do not pass your phone or printed tickets to our staff. You may be asked for your name and booking number.
- Please have your ticket ready to show our staff either on your phone or a printed copy.
- In order to help reduce the risk of a local outbreak of coronavirus we are legally required to take contact details of visitors who do not book in advance or use the NHS track and trace app, as well as recording the time of entering our venue. In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace, if asked, in the event of a fellow visitor testing positive for coronavirus.
- We will also be displaying NHS QR code posters to make it easier for you to check-in. You will need to download the NHS app onto your mobile phone before you can scan the QR code. The app is available on Andriod's Google Play or Apple's App Store - search for NHS Covid-19. If you check-in using the QR code then you do not need to share your details with us. Your cooperation in helping us to keep our visitors, staff and the wider community safe is greatly appreciated.
During your visit
Please follow government advice around social distancing when you visit and follow the one-way route around the Museum. Any children in your group must be supervised at all times.
- Please read the new signs providing guidance and our staff and volunteers will also be happy to help you adjust to the new way of visiting.
- Our staff will greet you at a distance. They will be wearing face coverings or visors and we have new protective screens at our welcome desk.
- Make sure to visit our special exhibitions Other Worlds: The Art of Atomhawk and A British Museum touring exhibition Ancient Iraq: new discoveries on the one-way route.
- Unfortunately we cannot provide an indoor picnic space. Please help us maintain hygiene and protect our collections by not bringing food and drink into the Museum.
- The main cafe will be open again from Saturday 24 October.
- Any purchases in the shop must be made at the start of your visit. If possible, please use a contactless payment method in our shop.
- We encourage you to use the hand sanitisers around the Museum.
- We have increased cleaning in all public areas and especially in areas of high contact.
- If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 14 days, please do not visit.
- Please use our visual stories if you would like to see at your own pace what a visit to the Museum is like now.
- If you wish to bring a school or college group to the Museum please contact the Learning team who will be able to discuss your visit requirements directly with you. Email: firstname.lastname@example.org
Covid19 has had a huge impact on our income. Now more than ever, we believe culture sits firmly at the heart of the North East - please help us keep it there. If you would like to support us you can donate here.
Thank you and stay safe.