Visiting with a family?

We provide the following facilities to enhance your visit to the Great North Museum: Hancock.

Toilets and baby changing

On the ground floor, you can find male, female, accessible and family toilets. The accessible toilet at the rear of the Museum on the ground floor has a shower with a seat and an adult changing table.

On the first floor, you can find male, female, gender neutral and accessible toilets. A further accessible toilet is available on the second floor.

Baby changing facilities are available in the male and female toilets on both the ground and first floors and in the family toilet on the ground floor at the front of the Museum. You'll also find a gender neutral toilet with baby changing facilities on the first floor at the rear of the building.

The nearest fully accredited Changing Places toilet is inside the Newcastle University campus. The toilet is located on the ground floor of the Daysh building, close to the main entrance of the University. It is accessible via radar key and can be accessed out of hours by prior arrangement through the University Security Service. Please call (0191) 208 6817. 

Please click here for further infomation about the Newcastle University campus Changing Places toilet.

Please contact the Welcome Desk at the Museum if you do not have a radar key. 

Need to find a toilet on the way to the Museum? Click here to visit the The Great British Public Toilet Map, a database of publicly-accessible toilets. 

Packed lunch area

During school holidays, we provide a dedicated packed lunch space. Please look out for signs in the Museum that will direct you to that day’s location or ask a member of staff.

If you want to be certain that there is a packed lunch area available in the Museum during term time, please contact the Museum ahead of your visit on: Telephone: (0191) 208 6765  

You are welcome to picnic on the Museum front lawn in good weather.

Please help preserve our collections by not eating or drinking in the Museum galleries.

Lockers and buggy parking

Lockers are available for £1 non-returnable.

We have a designated buggy park. 


Breastfeeding is welcomed throughout the Museum. You can also use a private breastfeeding area in the World Cultures gallery on the first floor, if you prefer.

Please click here to read Tyne & Wear Archives & Museums' commitment to women who are breastfeeding.

Our free 'caught short' scheme

We keep a supply of spare nappies, wipes and sanitary products for anyone that may need to use them. Go to the lockers at the front of the Museum and help yourself or contact the Welcome Desk at the Museum if you need help to locate them. 

We have a small amount of clean clothing available if required – ask at the Welcome Desk. 

Try the Gallery Spinner Challenge

Enjoy six new interactive displays at the Great North Museum: Hancock, in the following galleries:

Spin the wheel and you'll be given a series of challenges to complete. 

It's a great way for younger children (aged 6-11) to explore the museum, digging deeper and learning more about the objects on display.

Visit the Mouse House

The Mouse House is a multipurpose space for our youngest visitors and their families. Designed to excite curiosity and encourage young children to explore, the Mouse House gallery is full of surprises introducing the Museum’s diverse collections. Choose an activity from the walls of the Mouse House to help you explore the rest of the Museum.

Please note that our family programme and sessions for reception classes and nursery groups use the Mouse House on Wednesdays and Fridays so it may be closed to the public on those days. Please ask at the Welcome Desk for trails and activities to use around the Museum.

Please click here for more information about the Great North Museum: Hancock Mouse House.

Planning your visit

For opening hours and travel information please click here to be directed to our planning your visit webpage.