We provide the following facilities to enhance your visit to the Great North Museum: Hancock


The Hancock Cafe at the Great North Museum

The Hancock Café (first floor) is currently offering a limited selection of hot and cold refreshments including sandwiches, toasties, cakes, traybakes, ice creams, teas and coffees.

The Street Café (ground floor) remains closed.

Please help preserve our collections by not eating or drinking in the museum galleries.

Packed lunch area

During school holidays, we provide a dedicated packed lunch space. Please look out for signs in the museum that will direct you to that day’s location, or ask a member of staff.

You are welcome to picnic on the museum front lawn in good weather.

Unfortunately, we are not able to provide a packed lunch space outside of the school holidays.

Please help preserve our collections by not eating or drinking in the museum galleries.

Toilets and baby changing

On the ground floor, you can find male, female, accessible and family toilets. The accessible toilet at the rear of the museum on the ground floor has a shower with a seat and an adult changing table.

On the first floor, you can find male, female and accessible toilets. A further accessible toilet is available on the second floor.

Baby changing facilities are available in the male and female toilets on both the ground and first floors and in the family toilet on the ground floor at the front of the museum.


Breastfeeding is welcomed throughout the museum. You can also use a private breastfeeding area in the World Cultures gallery on the first floor, if you prefer.

Please click here to read Tyne & Wear Archives & Museums' commitment to women who are breastfeeding.


The library is currently operating a limited click and collect service only.

We have a unique study library on our second floor which comprises the library and archives of the Natural History Society of Northumbria, the library of the Society of Antiquaries of Newcastle upon Tyne and Newcastle University’s Cowen Library.

To easiest way to find the library is to take the lift in the butterfly corridor at the rear of the museum up to the second floor. The library is immediately on your left when you exit the lift.

Click here to find out more about our library.

Lockers and buggy parking

Unfortunately, the lockers are not available for use at this time.

Similarly, we are not able to provide a space for parking pushchairs and buggies.