Facilities

We provide the following facilities to enhance your visit to the Great North Museum: Hancock

Cafés

The Great North Museum: Hancock has two cafés. The Street Café is located on the ground floor at the rear of the museum. Hot and cold drinks are available as well as sandwiches, cakes and snacks.

The larger Hancock Café is located on the first floor at the front of the museum. A fully licensed restaurant service is available here.

Please help us preserve our collections by not eating or drinking in the museum galleries

Packed lunch area

During the school holidays, we aim to provide a dedicated packed lunch space. Please look out for signs in the museum that will direct you to that day’s location.

Visitors are welcome to picnic on the museum front lawn in good weather. Unfortunately, we are not able to provide a packed lunch space outside of the school holidays.

Please help us preserve our collections by not eating or drinking in the museum galleries

Toilets and baby changing

On the ground floor, you can find male, female, accessible and family toilets. The accessible toilet at the rear of the museum on the ground floor has a shower with a seat.

On the first floor, you can find male, female and accessible toilets. A further accessible toilet is available on the second floor.

Baby changing facilities are available in the male and female toilets on both the ground and first floors and in the family toilet on the ground floor at the front of the museum.

Breastfeeding area

Breastfeeding is welcomed throughout the museum. We also provide a private breastfeeding area in the World Cultures gallery on the first floor.

Planetarium

Our planetarium on the first floor offers enthralling films about space and the galaxies, with prices starting at just £1. Tickets can be purchased at the main Reception desk. Click here to find out more about our planetarium.

Library

We have a unique study library on our second floor which comprises the library and archives of the Natural History Society of Northumbria (NHSN), the library of the Society of Antiquaries of Newcastle upon Tyne (SANT) and Newcastle University’s Cowen Library.

To easiest way to find the library is to take the lift in the butterfly corridor at the rear of the museum up to the second floor. The library is immediately on your left when you exit the lift.

Click here to find out more about our library.

Lockers

Lockers are available to use at the front of the museum for a non-refundable fee of £1.