Essential Information

What can I do at the museum?

The museum galleries are the reason that we are here and can help you to explore your topics from history and science through to numeracy, literacy and art. We have created gallery explorer kits and produced a wide range of worksheets to support learning which you can view via this link.

We offer facilitated sessions, inspired by the museum collection, led by our expert staff which predominantly support the Early Years, Science and History curriculum. 

Our Planetarium has several shows suitable for different topics and agegroups and can be booked as a private session for a school visit. 

What time are you open?

On weekdays, the museum opens at 10am and closes at 5pm. If you would like to come at the weekend for a pre-visit, we are open 10am – 4pm on Saturdays and 11am – 4pm on Sundays.

Our workshops usually run at times between 10.15 and 2.00. If your workshop ends at 2.00, we recommend not booking the bus until 2.15 at the earliest to give time for collecting belongings, toilet trips etc.

How much does it cost?

Museum entry is free, as are all our workshops – but we welcome donations! We recommend a donation of £1.50 per head for school visits. You can donate on-line or bring cash or a card on the day of your visit. 

Planetarium visits are the one aspect of schools engagement for which we charge.  They cost £75 per showing (with a buy one, get one half price deal) and we can fit up to 31 people (including adult helpers) into each show.  Payment must be made in advance via the TWAM shop and we can give you details of how to do that when you book.

How do I book a visit?

You can send an enquiry through our website and we will respond to you, but the best way to book is by phone as it allows us to make sure that you receive the best possible information about what we can offer your group, to find a suitable date and to make sure that we have any additional information about your group which can make your visit run more smoothly.

To make your booking, we will need to know:

  • the date you want to visit
  • the name of the school
  • the school postcode
  • a contact phone number
  • a contact e-mail address
  • what you would like to do on your visit
  • whether you will need a lunch space
  • the year group/age and number of children
  • whether anyone in the group has any additional access to learning requirements
  • whether anyone in the group would need help leaving the building in case of an emergency
  • what time you want to arrive at the museum and leave again

I’m not having a workshop – do I still need to book?

Please do book your visit even if you don’t want to do a workshop. We cannot guarantee you will have a lunch space if you don’t book and it also helps us to provide you with storage facilities and to make sure that you get all the resources which will support your visit.

How far in advance can I book a visit?

We open for bookings for a term from just after the previous half term (so, for example, bookings for the summer term open just after February half term). We would recommend booking as early as possible because we do get booked up fast. It is particularly important to get in touch early if you have a limited range of dates which would be suitable for your group.

Usually we run science workshops on Tuesdays and Fridays; history workshops on Mondays and Wednesdays; and Early Years workshops on Thursdays. This relates to staff and room availability.

What if I can’t have a workshop?

We try to accommodate as many groups for workshops as possible, but we do become fully booked – and most visits will include some self-led elements, even if you do book a workshop too.

A self-led visit to the museum can still be excellent. Our downloadable resources and gallery explorer kits allow you to plan different activities during your visit. You can view are full range of resources if you follow this link.

Booking a Planetarium visit can give you another activity for your visit. We have different shows appropriate for a variety of age groups and curriculum topics; you can find details here.

Can my group do more than one workshop on their visit?

We restrict groups to one workshop per child per visit because we are a small team and have high demand, so want to make sure that as many schools as possible have the opportunity to engage in a workshop. To support you during the rest of your visit we have a range of downloadable resources and gallery explorer kits which can be view via this link.

I think your museum has some great stuff for my topic, but I can’t see a workshop about it – what can I do?

Give us a call! We are always looking to develop our programme and we may be able to work with you to develop something appropriate.

What are your maximum/minimum group sizes and how many adults should we bring?

Generally our minimum group size is 8, although we may make exceptions for SEN groups or KS5. Our maximum group size for workshops is around 30 and no more than 31 people (including accompanying adults) can fit into the Planetarium for one showing.

The number of adults for a group depends on the group. For Early Years groups, we recommend an adult: child ratio of around 1:4. At KS1 and KS2 we would recommend 1:6. For KS3 upwards, we would recommend a 1:15 staffing level. Your knowledge of your own pupils will obviously help to inform the levels of staffing required. Please note that whatever the age of the school party, you are responsible for the behaviour of the group at all times.

What is the best time to catch you on the phone?

At the moment we are still working from home by default, so the easiest thing to do is to e-mail - we can always ring you back.

Do you have a gift shop?

Yes, our gift shop has a wide range of items related to the museum collections from pocket money prices upwards. We can arrange pre-booked goody bags for your class if that would be easier for you. We do ask that when taking a class to the gift shop you split them into smaller groups so that the limited space does not become too crowded.

Do you have disabled access?

We aim to be accessible to all and you can find full details of our access and inclusion strategies via this link.

Because individual access needs vary so widely, please do get in touch with the learning team before your visit on so that we can ensure those needs are met.

Do you have a workshop programme for SEND groups?

We aim to make our workshop programme accessible to all. For that reason, we do not offer separate SEND workshops, but will work with you to make our existing workshops appropriate for your group. Please get in touch via to discuss what you need.

Do you have on-site parking?

Our on-site parking is for blue badge holders only. We can sometimes accommodate school minibuses, but for non-blue badge holders, this will depend on other activities on a particular day.

There is a coach drop-off point on Claremont Road, right beside the museum. A set of steps and a ramp lead up from the layby to the Schools Entrance. Please note that this is a drop-off layby, not a parking space, so your bus driver will need to find somewhere else to park.

There is paid street parking close to the museum and a carpark further up Claremont Road – the Newcastle University maps here will show you where to look.

Do you have a place to eat a packed lunch?

We do not have a dedicated packed lunch area because of space restrictions in the building, but we will book a lunch space for your group either in one of our teaching rooms or in Butterfly Corner, which is a quiet, back-gallery area. Please let us know when you book if you will require a lunch space as it is often difficult to provide a space for groups who have not booked in advance.

Because we have lots of groups wanting to visit, our lunch times have to be structured to ensure the maximum usage. That means that groups are allocated a 30 minute slot for lunch and we do ask that you keep to that time, or it impacts on other groups visiting on that day. If your group includes young people with disabilities which mean that they need longer for lunch than this (for example because of needing to be fed) please let us know when you contact us about making your booking and we will do our best to help.

We are happy to book spaces to eat a snack if you need to do so - especially for groups of younger children.  We recommend bringing a pack of biscuits or fruit with you in case anyone runs out of steam during the day!

You are always welcome to go and eat on the museum lawn if you would like to do so – but we would not normally recommend relying on the weather as an alternative to booking an indoor space!

Do you have somewhere to store our things?

We usually allocate groups one of our ‘tidy trucks’ to store their coats and bags. On very busy days, you may be asked to store your belongings in a room. We will always provide a storage space for groups who are lunching on-site but very occasionally we may have to ask groups who are not lunching to keep their coats with them. This will only happen at times of peak demand.

Can I take photographs in the museum?

Yes, you can photograph any part of the collection. We do ask that you try to avoid photographing people not in your own group.

Do you have a risk assessment for us?

We do not produce a risk assessment for schools as the risks relate to the group as well as to the venue, but we have a Hazard ID Sheet which you can use to write your own risk assessment.

We are accredited as part of the Learning Outside the Classroom scheme and you can download our certificate here.

What if I need to cancel my visit?

If you have to cancel a booking please contact the Museum immediately to arrange an alternative date.

If a school or group cancels a booking fewer than 14 days before a charged activity, they will be required to pay 50% of the total cost. No cancellation charge will apply to cancelled self-led visits or those including a non-charging workshop.

If the Museum has to cancel the workshop, we will endeavour to give the school or group 14 days notice. In the unlikely event of this happening, the school or group will not be charged.