Find out the different ways you can contact the museum.
Get in touch
Great North Museum: Hancock
Newcastle upon Tyne
Telephone: (0191) 208 6765
Textphone: 18001 0191 208 6765
General enquiries: email@example.com
Learning and schools: firstname.lastname@example.org
Venue hire: Telephone: (0191) 277 2303 Email: email@example.com and state that you're interested in hiring a space at the Great North Museum: Hancock.
Press and media enquiries
We offer a paid-for research service to members of the public looking to find out more about items in our collections.
Our staff will undertake any specific research relating to the collections held by Tyne & Wear Archives & Museums, which comprise:
- Fine Art
- Decorative Art
- Science and industry
- Military history and social history
- Maritime history
- Natural sciences
The research service costs £30 per hour including VAT.
Donations to the collection or bringing in items for identification
Please get in touch with us (via phone, email or letter) before bringing in your items to describe what you would like to offer, or what you need help with identifying. Send us a photograph if possible.
We’ll reply letting you know if your offer is something we can accept, if we need more information, if we cannot accept your offer or to arrange a time for you to bring your item in.
There are a variety of reasons that we may not be able to take your donation. We have a Collections Development Policy that we must use when making a decision.
Please note that unless there are compelling and legitimate reasons, hazardous objects and substances will not be accepted.
Tell us what you think
The Great North Museum: Hancock is managed by Tyne & Wear Archives & Museums (TWAM). TWAM is committed to delivering an excellent service to all our customers and service users, be they general visitors, our local communities, educational or outreach groups, academics, scholars, tourists, groups, stakeholders, sponsors or corporate clients.
Our aim is to continue to improve our service and standards and deliver an excellent customer experience. Dealing effectively with customer comments and complaints will help us to achieve our mission and commitment to delivering a world class service.